Returns

You can return or exchange items up to 14 calendar days after receiving your original order. The product must be sent back in its original condition, original packaging and without previously used postage labels. Shipping fees are non-refundable.

Since we are not responsible for any items that are send to us in error, we recommend using a postal service that insures the value of your returned products or gives you a proof of posting. Any returns that do not comply with the above may be denied at the discretion of Tom Adam.

 

All goods will be inspected and the return shall be processed within 14 working days. We will contact you once the process is complete. It may take up to 10 working days for the funds to be credited into your bank account, depending on your bank or card issuer.

 

Quality guarantee

 

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

Packages should be returned to he address: Akmenu iela 12, Riga, Latvia. LV-1024.

If you have any additional questions, reach out to our Customer Service adam@tomadam.fr

Exchange

For exchanges, please fill out the Tom adam Returns Form and state which size or color you would like to have instead. Exchanges can only be made for the same model and will be subject to stock-availability at the time your return is received at our warehouse. No additional shipping costs or returns fee will be applied for exchanges.

Need a new Tom adam Returns Form or shipping label? Questions? Please contact us at adam@tomadam.fr.

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